FAQs
HOW DO I GET IN TOUCH WITH CUSTOMER SERVICE?
Our friendly customer service team would love to hear from you, so please do get in touch by clicking on our Contact Us section and filling out the contact form. Alternately you can also message us on Instagram for any queries.
HOW DO I PLACE AN ORDER?
You can order online via our website and pay at checkout.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We currently accept PayPal and all major credit cards.
WHEN WILL PAYMENT TAKEN?
Once your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful. If your card is not authorised, payment will not be taken, and we would recommend you contact your bank or card issuer to understand why they were unable to authorise the payment
WHY HAS MY PAYMENT DECLINED?
Payment can be declined for a number of reasons. Try checking the details to ensure that the card details such as the start date, and card type are correct and that your billing address is the same address registered to the card. If the problem persists, try contacting your bank or card issuer. If you are still experiencing problems, please contact our customer service team.
WHERE CAN I GET MORE INFORMATION ABOUT A PRODUCT?
If you don’t find the information you are looking for on the product page and the description information underneath the product image, please contact our Customer Service and we will be happy to help
I’VE SEEN A PRODUCT, BUT IT APPEARS TO BE OUT OF STOCK?
Some of our most popular products will sell out of stock very quickly. As we try to keep our products fresh we add new products regularly so you might just find something similar to the one you were looking for. Try browsing through our departments at the top of the webpage and then refine the type of item you are looking for by clicking on each of the sub sections. Alternatively, you can type in the product or brand into our search facility (top right of the Website) and we will find you everything related to your specific search.
DO I NEED TO SET UP AN ACCOUNT TO SHOP WITH YOU?
Yes, it will make it your shopping experience much easier with us in the future if you do. Setting up an account will allow you to order without having to fill in your details every time you shop with us, and will give you benefits such as order tracking, wish list, regular newsletters, as well as exclusive discounts and special offers. You can sign up or you can start shopping straight away and set your account up when you check out, whichever you prefer.
I’M HAVING PROBLEMS LOGGING INTO MY ACCOUNT?
It sounds obvious, but make sure you are entering your details in the correct case first (lower/upper). If you have done this and are still having problems, you can reset your password using the forgotten your password link. Is it still doesn't work please do get in touch with a member of our Customer Service team and they will be happy to assist you.
CAN I CANCEL OR CHANGE MY ORDER ADDRESS?
You can cancel or change your delivery address by contacting our Customer Service team. You will need your order number and email address to hand. Your order can be cancelled at any time until it has been dispatched from our distribution centre. Made-to-order, non-standard, customised cannot be cancelled once placed and are not eligible for the returns policy.
HOW DO I REPORT A MISSING ITEM?
To ensure you receive your items as soon as possible we will occasionally dispatch items separately. Please check your order confirmation and estimated delivery timescales from each item on your order to make sure you are not missing anything that is outside of the delivery timescales stated on our website. If you discover something is missing, then please contact our Customer Service team within 48 hours.
HOW CAN I TRACK MY ORDER?
Once your item has been quality checked, it will be dispatched from our distribution centre, you will receive tracking information which will only be live once it's out for delivery. Please refer to our delivery information policy for full details.
CAN I CHOOSE MY DELIVERY DAY?
Unfortunately, you cannot choose a specific delivery day yourself, but we do our best to request it for you, however, this is not guaranteed.
HOW DO I RETURN AN ITEM?
We are unable to process any returns or exchanges due to hygiene reasons. If your order is damaged or incorrect please get in touch with our team within 48 hours.